PK VIP Game Privacy Policy – Data Protection

1. What Personal Data We Collect

PK VIP Game collects personal data through several touchpoints — account registration, identity verification, payment processing, platform usage and customer support interactions. The categories of data we collect are described below.

1.1 Registration Data

When you create a PK VIP Game account, we collect the information you provide at the time of sign-up:

• Full name (as it appears on your CNIC or official identification)
• Date of birth (to verify that you are 18 or older)
• Email address
• Mobile phone number
• Username and password (password stored as an encrypted hash — never in plain text)

1.2 Verification Data

To comply with know-your-customer (KYC) obligations and to protect players from identity theft, we may collect:

• A copy of your CNIC (front and back) or other government-issued ID
• A selfie photograph holding your ID document
• Proof of address (utility bill or bank statement) in cases where additional verification is required
• Proof of payment method ownership where a deposit or withdrawal triggers a verification review

1.3 Technical and Device Data

When you access the platform — through a browser or the PK VIP Game app — we automatically collect certain technical information:

• IP address and approximate geographic location derived from it
• Device type, operating system and browser or app version
• Session timestamps and duration
• Pages visited and features used within the platform
• Referral source (how you arrived at the platform, if applicable)

1.4 Transaction Data

Every PKR deposit and withdrawal generates a transaction record that we retain. This includes the amount, the payment method used (e.g. JazzCash, Easypaisa, Raast, bank transfer), the date and time, and the transaction status. Full payment instrument details — card numbers, mobile wallet PINs — are never stored by PK VIP Game directly; these are handled by our payment processing partners.

1.5 Gaming Activity Data

Your activity across all platform sections — Bet, Slots, Fish Games, Bingo — is logged. This includes bets placed and their outcomes, game sessions and results, VIP points earned and cashback credits received. This data is used to operate your account, calculate VIP cashback and detect unusual activity patterns that may indicate a problem with your account.

2. How We Use Your Personal Data

The personal data PK VIP Game collects is used for specific, legitimate purposes related to operating your account and providing the platform services you have signed up for. We do not use your data for purposes unrelated to the platform without your explicit consent.

Where we rely on your consent to process data — particularly for marketing communications — you can withdraw that consent at any time through your account dashboard communication preferences.

3. PKR Payment Data and Financial Privacy

Given that all transactions on PK VIP Game are conducted in PKR via JazzCash, Easypaisa, Raast, bank transfer and payment cards, financial data privacy is a particular priority for us.

3.1 How Payment Data Is Handled

When you make a deposit or request a withdrawal, your payment details are transmitted directly to our payment processing partner via an encrypted connection. PK VIP Game's systems do not receive or store your full card number, mobile wallet PIN, or online banking credentials. What we do retain is the transaction reference, amount in PKR, payment method type and outcome — enough to manage your account balance and resolve any disputes.

3.2 Payment Method Verification

To prevent fraud, we verify that the payment method used for deposits belongs to the registered account holder. This is why the name on your JazzCash or Easypaisa account, bank account or card must match the name on your PK VIP Game account. If a mismatch is detected, the transaction may be held for manual review. During this review, we may request additional documents — such as a screenshot of the mobile wallet's account details page — to confirm ownership.

3.3 Transaction History Access

Your full PKR transaction history is accessible from your account dashboard at any time. This is a permanent record of every deposit and withdrawal on your account. If you believe there is an error in your transaction history, contact support through the Help section with the relevant transaction reference number.

4. Data Sharing and Third-Party Partners

PK VIP Game does not sell your personal data. We share data only where it is necessary to operate the platform or where required by law. The categories of third parties who may receive your data are described below.

4.1 Payment Processors

To process PKR deposits and withdrawals, we share the minimum necessary transaction data with our payment processing partners — this includes JazzCash and Easypaisa integration services, Raast network connectivity, bank transfer partners and card payment processors. Each of these partners operates under their own privacy and data security standards, which we review before onboarding.

4.2 Identity Verification Services

Where identity verification is required, your CNIC details and submitted ID documents may be processed by a third-party verification service. This service is used solely for the purpose of confirming your identity and age and is bound by contractual obligations to handle your data securely and not use it for any other purpose.

4.3 Platform Infrastructure Providers

The technical infrastructure that powers PK VIP Game — servers, databases, content delivery — is provided by third-party technology partners. These partners act as data processors under our instructions and do not have the right to use your personal data for any purpose other than providing the infrastructure services.

4.4 Legal and Regulatory Disclosures

We may be required to disclose personal data in response to a valid legal request — such as a court order or official investigation. In such cases, we disclose only the data specifically requested and inform the account holder where we are legally permitted to do so.

5. Cookies and Tracking Technologies

PK VIP Game uses cookies and similar technologies on the platform website and app to ensure it works correctly, to remember your session and to understand how the platform is being used so we can improve it.

5.1 Essential Cookies

These cookies are required for the platform to function. They manage your login session, keep your account secure during a visit and maintain your PKR balance display across page loads. Without essential cookies, the platform cannot work. These cannot be disabled through cookie preferences — disabling them would require logging out of the platform entirely.

5.2 Performance and Analytics Cookies

We use anonymised analytics to understand which sections of the platform are most used, where players encounter issues and how long sessions typically last. This data is aggregated — it is not tied to your personal account. We use this to improve load times, fix navigation problems and decide which features to develop. You can opt out of performance cookies through your browser settings.

5.3 Preference Cookies

These cookies remember your platform preferences — such as your preferred language setting, display preferences and which notifications you have already seen. Disabling preference cookies means the platform will not remember these settings between visits.

5.4 Managing Cookies

You can manage and delete cookies through your browser settings at any time. Instructions for the most commonly used browsers are available in their respective help centres. Note that deleting all cookies will log you out of PK VIP Game and reset any saved preferences.

6. How Long We Keep Your Data

We do not keep your personal data for longer than is necessary. Retention periods vary depending on the type of data and the reason it needs to be kept.

• Account data (name, email, phone): Kept for the duration of your account being active, plus a period after closure to allow for dispute resolution. Typically up to 5 years after account closure.
• Identity verification documents: Retained for a minimum period required to satisfy KYC obligations, then securely deleted. Typically 5 years from the date of verification.
• Transaction records (PKR deposits and withdrawals): Kept for 7 years to satisfy standard financial record-keeping requirements.
• Gaming activity logs: Retained for up to 5 years from the date of the activity, for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Kept for 2 years after the last interaction related to a query.
• Marketing consent records: Kept for as long as the consent is active, plus 12 months after withdrawal for audit purposes.

After the applicable retention period has passed, data is securely deleted or permanently anonymised so that it can no longer be linked back to you.

7. How We Keep Your Data Secure

Data security is taken seriously at PK VIP Game. The following measures are in place to protect your personal information from unauthorised access, loss or disclosure.

• All data transmitted between your device and the platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored as salted cryptographic hashes — even platform staff cannot see your password.
• Access to personal data within the organisation is restricted on a need-to-know basis — only staff whose role requires access to specific data types can retrieve it.
• Payment data is handled through PCI-compliant payment processing infrastructure. Full card and wallet credentials are never stored on PK VIP Game servers.
• Security reviews and internal audits are conducted periodically to identify and address vulnerabilities before they can be exploited.
• In the event of a data security incident that affects your personal data, you will be notified in a timely manner with details of what happened and what steps are being taken to address it.

8. Your Data Rights

You have rights over the personal data PK VIP Game holds about you. These rights are described below along with how to exercise them.

To exercise any of the above rights, contact PK VIP Game support through the platform's Help section. We will respond to all rights requests within a reasonable timeframe — typically within 30 days. Complex requests may take longer; if so, we will let you know within the initial 30-day window.

We may need to verify your identity before processing a rights request to ensure we are releasing or modifying data belonging to the correct person.

9. Children and Minors

PK VIP Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the account registration and verification process.

If we become aware that personal data belonging to a person under 18 has been collected — for example, where a minor has provided false information to register — that account will be closed immediately. Any balance in the account will be returned to the payment method used for deposits after verification of the circumstances, and the personal data will be deleted.

If you believe that a minor has registered an account on PK VIP Game, please contact support through the Help section so the matter can be investigated and resolved promptly.

10. Changes to This Privacy Policy

PK VIP Game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to our data practices. The date at the top of this page shows when it was last reviewed.

When material changes are made — changes that significantly affect what data is collected, how it is used or what rights you have — registered players will be notified through:

• A notification on the platform dashboard visible upon next login.
• An email to the registered address, where email communications are enabled on the account.

Continuing to use PK VIP Game after a notified update constitutes your acceptance of the revised Privacy Policy. If you do not agree with an update, you may close your account and request data deletion in accordance with Section 8.

Minor updates — such as clarifications of existing language that do not change the substance of any policy — may be made without specific notification and will be reflected in the updated date shown at the top of the page.

11. Privacy Queries and Contact

If you have a question about how PK VIP Game handles your personal data, want to exercise a data right, or have a concern about how your information has been used, please get in touch through the platform's Help section — this is the fastest route to a response.

All privacy-related queries are handled separately from general support and are treated with appropriate confidentiality. If your query involves a request to access, correct or delete personal data, please include your registered email address and account username so we can locate your records and verify your identity before processing the request.